|
We have compiled this new list of frequently asked questions and have
made it as comprehensive as possible. However please feel free to contact
us should you not find the answer here or you require any matter clarified.
You will find additional information about Pharmacy Network on the
Information Page.
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GENERAL
QUESTIONS
DELIVERY AND SHIPPING QUESTIONS
PAYMENT
QUESTIONS
GENERAL QUESTIONS
DELIVERY AND SHIPPING
QUESTIONS
PAYMENT
QUESTIONS
GENERAL QUESTIONS ANSWERED
| Q. |
How can I contact you ? |
A. |
Go to our Contact Page |
| Q. |
How do I know that ordering with Pharmacy Network is safe
? |
A.
|
Because our orders are processed using the latest secure servers by
either Paysystems or Multicards who are the internet's leaders in secure
credit card handling technology. These Companies are very careful to whom
they provide their services to and because Pharmacy Network is part
of the PNI Group, a substantial pharmaceutical organization located in Europe,
The Far East (Malaysia) and South America, you can be absolutely assured
that you are dealing with an honest and reputable supplier.
We use the latest secure server technology to
protect you
There are so many misconceptions and untruths about offshore
pharmacies..eg: its not legal to import medications into your Country or
Customs will detain the medications, you will never see the medications or
even that product quality is inferior.
Pharmacy Network and its group network have six years online
trading experience and have developed comprehensive delivery systems which
work well and fully comply with most Countries importation regulations. Our
pharmacists are fully licensed and work to the same high standards you would
expect in the USA or Europe as most of them qualified there; and the products
we distribute are manufactured by the World's leading pharmaceutical companies.
Indeed the same manufacturers that supply medications to your
local pharmacy !
Our success rate without problems is 99.5% and not many pharmacies
can state that either for on or off line distribution !
More about
Pharmacy Network and who we are
Worried about importation ? More details
here. |
| Q. |
I am in the USA and want to order medicines from a foreign pharmacy.
What is the import policy as set by the FDA ? |
A. |
Orders of up to three months supply for personal use comply.
Full details of the FDA importation policy can be found at these two web
sites:-
http://www.lef.org/fda/fda-imports.htm
and
http://www.ceri.com/import.htm
Also see Rules on USA Pharmacies
and our importation help section |
| Q. |
Where do you ship your drugs from ? |
A. |
The majority of our medications will be shipped to you from South
America. |
| Q. |
Some of your prices appear higher than I have seen elsewhere -
why is that ? |
A. |
Very simple - Firstly, we supply the genuine
article and not cheaper substitutes - It is not unheard of for some Offshore
Pharmacies to sell impure Veterinary Grade drugs to achieve lower
prices ! - Shocking but true so do not take risks with your health. It may
be very dangerous to buy medications from such places.
ALL medications sold by us come
in the original factory-sealed containers, with labelled expiration dates
and identifying batch numbers, so that you know that these are actual medicines,
made by reputable manufacturers.
Secondly, our prices are inclusive (except for the delivery charge).
We do not charge any doctors consultation fees, prescription charges or apply
other hidden costs which are common to about 95% of internet pharmacies.
For more information on why USA pharmacies make extra
charges see here.
Our products are the originals
Many Offshore pharmacies do not have any drug controls and lack proper
pharmacy supervision. In addition to the risks pointed out in the preceding
paragraph you may be ordering inferior brands which do not carry any
manufacturing control whatsoever. Pharmacy Network only utilize licensed
prescription medication suppliers and laboratories, who operate under the
World's most stringent drug control regulations therefore guaranteeing patients
receive the highest quality branded drugs under the strictest guidelines.
On each medicine description page we actually name the manufacturer for each
drug that we sell. You will find a list of all our generic drug manufacturers
and suppliers here - Not many online pharmacies are
prepared to do that !
At Pharmacy Network you are quite safe - Guaranteed. |
| Q. |
Do you require prescriptions or forms to be filled out
? |
A. |
No - we require no prescriptions. There is no form filling for 99.9%
of our medications. Just select the medication you want, add it to the shopping
cart with your shipping and payment details and thats it. |
| Q. |
Are there any doctors consultation fees or any hidden charges
? |
| A. |
ABSOLUTELY NOT - On 99% of the medications offered on this site there
are no extra charges whatsoever. The price you see is the price you pay excluding
the delivery charge. On a few USA sourced medications such as certain controlled
weight loss drugs a prescription fee may be payable but this will be made
very clear at the start of the order process.
For more information on USA pharmacies see
here. |
| Q.
|
How can I be certain that your medicines are genuine ?
|
A. |
All our medicines come in the original factory sealed containers,
with labelled expiration dates and lot numbers. The lot (Batch) numbers identify
the medicine as being made by the manufacturer in question and as being genuine.
|
| Q. |
So who makes your drugs and are they the same as I get at home
? |
A. |
All the manufacturers of the medications that we sell are listed against
each item. Those manufacturers include the major drug companies in the World
such as Glaxo Smith Kline, Roche, Hoechst, Wyeth, Schering, Merck, Aventis,
Pharmacia etc and yes they are the same composition as you buy in your local
pharmacy. We also offer medications made by absolutely reputable
"Generic" manufacturers and those are
also listed as options together with the appropriate manufacturer listed.
Those compositions are identical to the original and are made under
license.
|
| Q. |
When the medicine description says "Manufacturers: Various" or
"Generic", what does this mean ? |
| A. |
The term "Manufacturers Various" applies to many of the generic medicines
that we carry over and above the original manufacturers product. Where we
offer the original manufacturers product this is made clear in the medicine
description. There are a large number of manufacturers that make the medicines
in question, and the list is sometimes too long to fit under the single medicine.
You can be assured that we only deal with generic manufacturers who have
been inspected and tested not only by governmental agencies, but also by
us. The generic compositions that we offer are identical to the original
and are made under license. A partial list of these manufacturers is below:
| MULTILAB |
EMS |
MERCK |
TOMNUS |
| SANIBRAS |
STEN KALL |
FARMACO IND |
UNIAO QUIMICA |
| NEO QUIMICA |
PHARLAB |
HEXAL |
KINDER |
| SIBRAS |
VITAPAN |
LBS LABORASA |
DUCTO |
| SANVAL |
KLEY HERTZ |
LABORATORIO GALENOGAL |
SIBRAS |
| LABORATORIO SANTO ANTONIO |
TEUTO UCI FARMA |
LABORATORIO CENTAUREA |
BERGAMO |
| BUNKER IND. FARMACEUTICA LTDA |
MAKROFARMA |
INSTITUTO TERAP. DELTA LTDA |
LAB. SINTERAPICO |
| INFABRA IND. FARM |
BELFAR LTDA |
FARMACO IND FARMACEUTICA |
LABORATORIO SINTOMED |
| LABORATORIO SEDABEL LTDA |
VITAPAN |
BIO MACRO LAB. FARM. LTD |
ROYTON |
| LABORATORIO KLINGER |
LAB. BRASILEIRO |
NECKERMAN IND. FARMA LTDA |
MEDQUIMICA IND. FARMA LTDA |
| COMERCIO DE MEL LIMA LTD |
BALDARASSI |
VITIAN COMERCIAL LTDA |
BIOCHIMICO LTDA |
| LABORATORIO TAYUYNA LTDA |
MEDLEY |
PHARMASCIENCE LAB LTD |
BIOSINTETICA LTDA |
| SINTOFARMA |
HIPOLABOR |
ZODIAC |
LEGRAND |
| GREENPHARMA QUIM FARMA |
SIGMA |
LUPER IND. FARMACEUTICA |
BIOLAB |
|
| Q. |
Why are some weight loss drugs unable to be shipped outside
the USA ? |
| A.
|
Pharmacy Network complies with International Law. There are
restrictions on the shipment of controlled drugs and some phentermines which
we supply from the USA fall into this category. Sites that abuse the
rules concerning the shipment of controlled drugs do not stay in business
very long. |
| Q. |
What medicines do you not NOT sell ? |
| A. |
There is not much that we do not sell but
the exceptions are listed here. These include the following which
are controlled medicines:
1. Male hormones, such as testosterone and testosterone
derivatives.
2. Opioid based pain killers, such as codeine and morphine
derivatives.
3. Anti-convulsants and anti-psychotics.
4. CNS stimulants, such as Ritalin and Adderal.
5. Certain weight loss medications. Our weight loss medications are
all listed here
6. Barbiturates, such as phenobarbital and butalbital.
7. Anti-anxiety medicines, such as Valium.
8. Sleeping pills/ sedatives, such as Ambien and Sonata.
9. HIV anti-virals.
10. Certain types of anti-depressants. Our anti-depressant
medications are listed here
You may ask us if you are unsure if a medicine is controlled, but
we must emphasize that we do not sell the above medicines under ANY
circumstances.
Looking for Valium, Diazepam, Xanax, Alp,
Alprazolam, Librium, Chlorodizepozide, Lexotanil, Lexotan, Bromazepam, Restoril,
Tamazepam, Testosterone and other prescription drugs that we do not
list ?
Our recommended locum pharmacy has most of these
drugs in stock -
Click
Here |
|
| Q. |
Do you sell old or expired medicines ? |
| A. |
ABSOLUTELY NOT. We don't stock medicine for any long period
of time and have a fast turnaround. |
| Q. |
What does the notation 1X, 3X, etc. mean? |
| A. |
You will often find the notation 1X, 3X, etc. before the listed medicine
names on this site. 1X means one pack, bottle, tube, etc. 3X means three
packs, three bottles, three tubes, etc. 3X is therefore three times the amount
of medicine that 1X is. These are not medicine "strengths", they are medicine
quantities and prices on higher quantities are
therefore substantially lower. |
| Q. |
Do you sell medicines not listed on your site ? |
| A. |
Yes, we do carry a large variety of non-controlled medicines not listed
on our site. We do NOT sell the controlled medicines, as listed
above, but we do have most types of non-controlled medicines.
E-mail us if you don't see a
non-controlled medicine listed that you are interested in, and we will give
you a price quote if we either carry it or are able to special order it for
you. |
| Q. |
Do you actually stock the medications or do you buy them in
to order ? |
| A. |
Yes our Group actually physically stocks the drugs. There are a few
exceptions such as certain weight loss medications which we obtain or supply
via our reputable pharmacy partners. |
| Q. |
Do you sell my information to advertisers or other third parties
? |
| A. |
ABSOLUTELY NOT. We take our privacy policy very seriously.
We NEVER reveal any information about you to any third parties, unless
fraud is committed. |
| Q. |
Fraud and am I protected ? |
| A. |
We take cases of fraud very seriously, and pursue them vigorously.
We have technology which enables us to determine identifying information,
if necessary, and we pursue legal action if required. We post identifying
information on our website when fraud has occurred. Having said this, we
also strictly maintain the privacy of all honest customers, and take this
job equally as seriously. If you have any legal questions, please feel free
to e-mail us. For more information please view our
fraud page. |
| Q. |
Is the service confidential ? |
| A. |
ABSOLUTELY YES. We are an offshore pharmacy and reveal nothing
about you to any third party, unless fraud has been committed. All packages
are delivered to you in unmarked plain wrapped boxes and reveal nothing about
the contents on the exterior. |
| Q. |
What help functions are there ? |
| A.
|
On the search page you will find
a powerful help section. Included is access to a complete site map and a
site search engine for what you may be looking for. For actual professional
information regarding drugs including dosages and possible
side effects we have included the medical profession's own
database; the RX Index and which is accessable also from the
site home page. In the event
you cannot find what you are looking for we welcome e-mail
enquiries at our contact page.
|
| Q. |
Can I read this site in another language ?
Est-ce que je puis lire cet emplacement en une autre langue ?
Kann ich diesen Aufstellungsort in einer anderen Sprache lessen ?
Posso leggere questo luogo in altra lingua ?
Posso eu ler este local em uma outra lingual ?
Puedo leer este sitio en otra lengua ?
|
| A. |
Yes ! - Translation into French, German, Italian, Portuguese or Spanish
is possible from wherever you see the country flags. You can also use this
function from here by clicking on one of the country flags below:-
(Please note that text and page distortions may occur and some javascript
pages will not function whilst using the translator)
Oui! - la traduction en français, allemand,
italien, le portugais ou espagnol est possible de la barre de nav partout
où vous voyez les drapeaux de pays. Vous pouvez également employer
cette fonction d'ici cliqueter près sur un des drapeaux de pays
ci-dessous.
(Noter svp que les déformations des textes et de page peuvent
se produire et quelques pages de javascript ne fonctionneront pas tout en
à l'aide du traducteur)
Ja! - Übersetzung ins Französisches,
Deutsches, Italienisches, Portugiesen oder Spanischen ist vom navstab
möglich, wohin Sie die Landmarkierungsfahnen sehen. Sie können
diese Funktion von auf einer der Landmarkierungsfahnen vorbei unten klicken
auch hier verwenden.
(Bitte merken, daß Text- und Seitenverzerrungen auftreten
können und einige javascriptseiten nicht arbeiten, während, den
Übersetzer verwendend)
Sì! - la traduzione in Francese, Tedesco,
Italiano, il Portoghese o lo Spagnolo è possibile dalla barra del
nav dovunque vediate le bandierine del paese. Potete anche usare questa funzione
qui vicino dallo scattarsi su una delle bandierine del paese qui sotto.
(Notare per favore che le distorsioni della pagina e del testo
possono accadere ed alcune pagine del javascript non funzioneranno mentre
per mezzo del traduttore)
Sim! - a tradução em Francês,
em Alemão, em Italiano, o Português ou o espanhol é
possível da barra do nav onde quer que você vê as bandeiras
do país. Você pode também usar esta função
aqui perto de estalar em uma das bandeiras do país abaixo.
(Anote por favor que as distorções
do texto e da página podem ocorrer e algumas páginas do javascript
não funcionarão ao usar o
tradutor)
Sí! - la traducción al francés,
Alemán, Italiano, Portugués o Español es posible de
la barra del nav dondequiera que usted vea las banderas del país.
Usted puede también utilizar esta función aquí cerca
de chascar en una de las banderas del país abajo.
(Observe por favor que las distorsiones del texto y de la página
pueden ocurrir y no funcionarán algunas páginas del javascript
mientras que usan el traductor)
|
| Q. |
Do you run an affiliate programme ? |
| A. |
Currently no. We may review this in the future. |
| Q. |
Are your pharmacists qualified and licensed ? |
| A. |
ABSOLUTELY YES. And they work to the same
high standards you would expect in the USA or Europe as most of them qualified
there. |
| Q. |
Why can't USA pharmacies supply the range of medications that
you do ? |
| A. |
There are strict rules for pharmacies operating in the USA which are
laid down by the FDA. In short this means that USA pharmacies will require
you either to send in a prescription issued by a doctor or they can offer
you a very limited range of medications such as viagra and weight loss drugs
but subject to you filling an online form out and usually paying a doctors
consultation fee of about $50 which pushes up the cost of the medicine
substantially. Naturally USA pharmacies will take a negative attitude towards
offshore pharmacies and usually will try to state that the medications are
not the same quality when purchased offshore. WRONG ! But
like anything else you have to be careful when choosing the offshore pharmacy
that you are proposing to deal with.
As an offshore pharmacy we are able to export medications to most
Countries. In the case of the USA (and indeed most Countries) the FDA (and
other Government authorities) will allow you to legally import up to three
months supply of a medication providing it is for your personal usage.
More information about importation
here. |
| Q. |
Can you give me medical advice ? |
| A. |
Sorry we cannot do that - whilst we always try to be as helpful as
possible and will advise on drug composition, order quantities, availability
etc, medical advice is a matter for your doctor or your healthcare providers.
You should never take prescription medications without such
supervision.
The content of the Pharmacy Network website is not intended as
a substitute for professional medical advice, rather it is designed to support,
not replace, the relationship between you and your healthcare providers.
If you have, or suspect you may have a health problem you should consult
your doctor. Please consult your doctor before taking any new product,
particularly if you are already under medical care. |
| Q. |
Do you offer special prices on bulk wholesale orders
? |
| A. |
In general terms no; as we are geared to supply medications in their
individual packaging only. However we can always look at a bulk wholesale
situation and give it consideration if you wish to contact us. |
| Q. |
How do I order and can you explain your shopping cart process
? |
| A. |
Ordering with Pharmacy Network is fast,
easy and in real time
1. First select the medicine you wish to order from the
drug index
page or from the
various medication
categories
pages. This will take you to a page which contains the information, pricing
options and quantities available of the medicine in question. Scroll down
to view them all.
2. Then press
the
button next to the medicine of interest. If you wish to purchase more than
one type of medicine, just click on:-
CONTINUE SHOPPING
and repeat the above.
3. When you are ready
to place the order and check out, select your preferred shipping method and
RECALCULATE.
Then click on GO
TO PAYMENTS.
An example of the shopping
cart shipping options
You can view your order and check out at any time and on any
page by clicking on:-
4. Now enter your credit card billing name and address
under "Invoice Details". We use the Address Verification System
(AVS) to ensure that the billing address submitted is correct. Orders
with invalid billing addresses will be cancelled.
5. Now enter a Delivery Address, which may be the same
or different from your credit card billing address. For Non USA orders,
place your correct zip code under the "Delivery Details". It
is important that you enter a valid e-mail address. If
an order is placed with an invalid e-mail address, the order will be cancelled.
We will NOT send the specific medicine(s) ordered to your e-mail address,
to protect your privacy.
Click
on CONTINUE
6. Finally, select your preferred payment method. To order by credit
card, click on the "Credit Card Order" button. If you choose a non-credit
card payment, select which type of non-credit card payment you are interested
in, and click "Continue." For non-credit card orders, we will ship to the
"Delivery Name/ Address" that you provide; once we receive
your payment.
7. You will receive an e-mailed receipt with your entered billing
address, and the total purchase price. For non-credit card orders, you will
be forwarded ordering instructions to your e-mail address.
If you have any difficulties with the above procedure, or experience
any "error" messages during the ordering process, delete your web browser's
cache, cookies, and history, and then try placing the order again. If you
still experience problems, you may email us
here.
( If you wish to pay by Money Order or
Bank Wire follow the on screen instruction
)
What does the notation 1X, 3X, etc. mean?
You will often find the notation 1X, 3X, etc. before the listed medicine
names on this site. 1X means one pack, bottle, tube, etc. 3X means three
packs, three bottles, three tubes, etc. 3X is therefore three times the amount
of medicine that 1X is. These are not medicine "strengths", they are medicine
quantities and prices on higher quantities are
therefore substantially lower.
|
| Q. |
What does the "Suspended" button mean ? |
| A. |
When you see this button:-
It means that the medication is temporarily out of stock. Keep checking
back because the medication pages are updated daily and as soon as new stocks
are available the button will be reactivated. |
| Q. |
Can I see your terms and conditions ? |
| A. |
Our terms and conditions are linked at the bottom of every medication
page. You can also view them here:-
Terms
and Conditions. In simple terms, as we are a no
prescription pharmacy, we do disclaim responsibility from the effects
of any medication and always recommend that you take medicines under the
supervision of a qualified doctor. |
DELIVERY AND SHIPPING QUESTIONS
ANSWERED
| Q. |
How long does delivery take ? |
A. |
We
dispatch all orders within 12-48 business hours of the order date. We
do not send a separate shipping receipt when an item
ships.
We offer two delivery
options:-
PRIORITY
The Priority International
Air Mail packages usually take from 9-23 business
days
from the shipping date, which can translate into a
minimum of 9 days, and a maximum of 30 days from the shipping date, excluding
holidays. (Note also that business days do not include postal holidays or
weekends.) The variability in time is due to the time in which it takes customs
to process the package and place it in the mail.
The average time to receive a Priority package
is about 10-18 days from the shipping date.
EXPRESS
Express International Air Mail packages
usually take from 4-7 business days from
the shipping date, which can translate into a minimum
of 4 days, and a maximum of 9 days from the shipping
date.
Due
to delays experienced at US and Canada customs on
express mail items post 9/11 and which are beyond
our control, we are only shipping to the USA and
Canada by priority mail with an average door to
door delivery time of 14 days. Please note the new
customs security measures apply to all medication
imports regardless of which pharmacy you order from
on the internet and regardless of what you may be
led to believe by other suppliers.
For fastest speed we strongly recommend
using the Express service |
| Q. |
What shipping and delivery options are there ? |
A. |
Several shipping options will appear when you open the shopping cart
- shipping prices vary from time to time so check for up to date information
in the cart - here is a complete explanation of all shipping and delivery
options:-
Below is an example of the shopping cart
shipping options
Packages are sent on Monday-Saturday via Priority Registered International
Air Mail or Express Registered International Air Mail. Tracking numbers are
assigned to each package, thereby practically eliminating the incidence of
losses. We strongly recommend the ordering of Express packages, for all
customers. Package tracking numbers are provided upon request. All packages
are automatically insured against losses when sent from our country to yours
for the cost of your medicine, up to $100! Note that "losses" does not include
a rare customs detention, or a loss once the order reaches your country.
The amount of time necessary
to receive packages depends upon the country of origin of the buyer. We have
some of the fastest shipping times available from an international pharmacy,
when shipping from one country to another. For the fastest delivery times,
we recommend the purchase of an Express package. Most buyers receive Express
packages within 4-7 business days of the shipping
date.
The average time to receive a Priority package sent
to the U.S. is 9-23 business days after the shipping
date. The actual time may vary, however, based on item availability, post
office delays, holidays, etc. Please allow up to 30 days to receive a Priority
package, and up to 9 days to receive an Express package. You are welcome
to contact us at any time to check on your package's status.
Every Priority package incurs a shipping charge of $15.00 if sent
to the U.S. or Canada, and $18.00 if sent elsewhere. This price includes
registration and up to $100 insurance. Items are placed in a single package
in quantities ranging from 3-8 items, depending on the size of each item.
The reason why we limit the maximum quantity per package to 8 items is to
avoid customs delays. Therefore, orders with large quantities are usually
sent in multiple packages.
PRIORITY SHIPPING
OPTION
Every Priority package incurs a shipping charge of $15.00 if sent
to the U.S. or Canada, and $18.00 if sent elsewhere. This price includes
registration and up to $100 insurance. Items are placed in a single package
in quantities ranging from 3-8 items, depending on the size of each item.
The reason why we limit the maximum quantity per package to 8 items is to
avoid customs delays. Therefore, orders with large quantities are usually
sent in multiple packages.
EXPRESS SHIPPING
OPTION
Due
to delays experienced at US and Canada customs on
express mail items post 9/11 and which are beyond
our control, we are only shipping to the USA and
Canada by priority mail with an average door to
door delivery time of 14 days. Please note the new
customs security measures apply to all medication
imports regardless of which pharmacy you order from
on the internet and regardless of what you may be
led to believe by other suppliers.
We offer an express shipping option,
through EMS. Items are usually received in 4-7 business
days from the shipping date. The total for 1 EMS
package is $33.95 please note that this option is
not available to U.S. customers. If you have any
other special shipping requests (FedEX, DHL, etc.),
let us know, and we will be happy to try to meet
your needs. However, we don't recommend the use
of couriers. If you are trying to decide between
a Priority and an Express package, we strongly recommend
the Express shipping: Express packages almost never
see any delays when sent to ANY country. Express
packages to Asia, Australia, and certain parts of
Europe may take longer than the above listed times,
because the package must travel a greater distance.
NEW OPTIONS
We now offer two additional new shipping options, by popular
request:
1. Our first new option is 3 small to medium sized Priority packages,
which include all items in an order. This option greatly reduces shipping
costs for large orders, and poses little risk of customs detentions, even
for U.S. customers. We charge $55 for this option when sending to the U.S.
or to Canada, and $72.00 when sending to all other countries.
2. The second new option is similar to the second, and also poses
little risk of detentions for all customers. It includes 3 small to medium
sized Priority packages, and 1 small Express package. For an order of several
different types of medicine, we will try to place one of each variety in
the Express package, usually up to about 3-6 items, depending upon size and
weight of the items. If you choose this option, and have a specific request
regarding the items that should be placed in the Express package, please
e-mail us as soon as possible after placing the order. We charge $70.95 for
this option, when sending to the U.S. or to Canada.
If your order is delivered, but you
are not at home, some postal services will leave
you a note to pick up the package at the post office.
If this occurs, it important to pick up your package
within 1 week's time, because the post office may
return the package back to us if it is not claimed
within this time period. If a package is returned
to us, we will return it back to the customer if
and after we receive it, and after an additional
shipping charge is placed by the customer.
To summarize, we offer a GUARANTEE
that you will receive your order, unlike most other
pharmacies. However, as delays can sometimes occur
with international shipping, the delivery time may
vary, depending upon the factors listed above.
|
| Q. |
Do you have special delivery promotions ? |
A. |
Sometimes we do offer discounted delivery terms or even free shipping
on orders over certain values. If an offer is currently running it will be
listed here and also in the pop up How to Order page linked from each
medication page. |
| Q. |
Worried about Importation ? - Everything
explained |
A. |
We package orders in
such a manner so as to greatly reduce the detention or retention of the package
by foreign customs. We include enclosed information directed to customs officials
regarding the non-controlled status of our products, citing specific law
when necessary. In the U.S., for example, it is legal to obtain emergency
non-controlled prescription medications from non-U.S. sources for
a
3 month
period. Be aware, however, that customs detentions
do occasionally occur, as when ordering from any overseas pharmacy. In the
U.S., such a circumstance does not have any legal ramifications for the buyer.
The FDA will simply send the addressee a form stating that certain items
from non-U.S. sources were seized. If such a circumstance occurs, we will
help you in properly replying to this letter, so that you will have the greatest
chance of receiving your order. We should note, however, that we have had
a success rate, without customs detentions, for greater than 99.5% of
our packages. There are very few overseas pharmacies that can make this
claim.
For your confidentiality we do not mark packages with the
contents
If a detention occurs, and we are able to verify this with the buyer's
customs agency (detention papers are required, and we must call the customs
agency in question), then we will re-send the package to the customer if
the buyer is unable to retain the items from customs, after submitting a
customs claim form for the package. If a postal loss occurs, then we will
speak with your local post office/ customs agency and track the package,
to discover its location, after you contact us and provide us with the necessary
information. As all packages carry tracking numbers, it can be proven if
a package has not been received, or has experienced any kind of delay, etc.
A fraudulent claim that a package was not received despite proof to the contrary
will result in action against the customer.
You can find out more about delivery and shipping
here.
You should note that
in fact most Countries will allow the importation of a
3
month
supply of personal medication but if you are uncertain
you should verify it.
Orders of up to three months supply for personal use comply.
Full details of the FDA importation policy can be found at these two
sites:-
http://www.lef.org/fda/fda-imports.htm
and
http://www.ceri.com/import.htm
|
| Q. |
Do I have to fill in any forms ? |
A. |
No - we do everything |
| Q. |
How do you pack and mark the packages as I require confidentiality
? |
A. |
All packages are delivered to you in unmarked plain wrapped boxes
and reveal nothing about the contents on the exterior. |
| Q. |
Do packages require a signature ? |
| A. |
Yes all of our packages do.
If your order is delivered, but you are not at home, some postal services
will leave you a note to pick up the package at the post office. If this
occurs, it important to pick up your package within 1 week's time, because
the post office may return the package back to us if it is not claimed within
this time period. If a package is returned to us, we will return it back
to the customer if and after we receive it, and after an additional shipping
charge is placed by the customer. |
| Q. |
Can I track the delivery progress of my order online
? |
| A. |
Yes you can - After your order has been processed you can ask us by
email for the tracking number if you wish to check the progress of your delivery.
You simply enter this number at the web url that we will give you and you
will then be able to follow the package. As all packages carry
tracking numbers, it can be proven if a package has not been received, or
has experienced any kind of delay, etc. A fraudulent claim that a package
was not received despite proof to the contrary will result in action against
the customer. |
| Q. |
Do you ship to PO Boxes? |
A. |
Yes, we will ship to PO Boxes. However, if a package is not picked
up within a certain time period, it may be sent back to us. We therefore
recommend that we ship to your actual address. If a package is not picked
up and is returned to us, we do NOT guarantee that we will receive it back
again, but if we do, we will need to charge you a second shipping fee to
send the package again. |
| Q. |
Are there any Countries that you will not ship to ? |
A. |
Generally No - However We currently do not
accept credit card orders that
ship to Indonesia, Romania, Singapore, Nigeria, Ghana,
Yugoslavia, Latvia, Ukraine, Malaysia, Hungary, or Estonia.
We do reserve the right to refuse shipment to a Country
where we suspect or are aware of severe importation restrictions or high
fraud rates and in this event you would be notified during the order processing
period. |
PAYMENT QUESTIONS ANSWERED
| Q. |
What forms of Payment do you accept ? |
A. |
All products are sold in US$. To determine medicine
costs in your local currency click below:-
XE.com Personal Currency
Assistant
We accept Visa,
Mastercard,
American
Express, Discover, Eurocard, Carte Blanche,
Diners, JCB,
Novus, Bank
Wire, Money Orders and eGold.
For an order to be accepted,
the correct billing
address must be entered. This information given
via secure server is always kept completely confidential and is required
to prevent card misuse.
(Those who wish to pay by Money Order,
Cash deposit or Bank Wire just follow the
on screen instructions in the shopping cart)
You can pay securely and confidentially
by any of the following:-
| USA Money Order or Cash Deposit |
| Canadian Money Order |
| International Bank Wire |
| UK Cash deposit at any National Westminster Bank |
| UK Cash by registered mail |
| E-Gold via Internet |
|
| Q. |
Do you accept money orders and Bank wires ? |
A. |
Yes we accept money orders and Bank Wires -
see above |
| Q. |
I am in the USA - can I pay with cash ? |
| A. |
Yes - arrangements have been made. |
| Q. |
I am in the UK - can I pay with cash ? |
A. |
Yes - arrangements have been made with the National Westminster Bank
and we would advise you of these once your order has been received. |
| Q. |
Where do I find your procedures for non credit card payments
? |
| A. |
After you select a non credit card payment option in the shopping
cart as your preferred order payment option you will be emailed full details
on all procedures. |
| Q. |
Do I receive a payment confirmation/ invoice and when
? |
| A. |
Yes you do - As soon as you have completed your order you will receive
an emailed confirmation of order and invoice. |
| Q. |
Do you take Checks ? |
A. |
No - sorry we do not take checks |
6
Customer Testimonials and
Remarks
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I was nervous about online pharmacies until I used your service -
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- I look forward to receiving my package
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will tell my friends that you are a legitimate company. Thanks.
Thank you so much, I will tell all my friends
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